Terms & Conditions
1) Flower Availability
Flowers are natural products and are subject to seasonal variation. While we endeavor to reproduce arrangements that are identical to those shown in the pictures on our website, on occasion, we may need to substitute flowers due to lack of flower availability. Our policy is to meet the requirements of the order and delivery, according to the instructions we have been given. If particular flowers are not available, we will substitute flowers of a similar colour and of equal or higher value. If we cannot match the colour specification and flower quality as required in the order, we may have to cancel the order. If this is the case, we will contact you as soon as possible to let you know.
2) Flower Delivery
For same day deliveries, we would recommend that orders should be placed between 9am and 2pm on the day that the delivery is required. For urgent same day deliveries that are required after 2pm, please call us to confirm that we can deliver your order. For orders placed after 5pm, we may deliver your order the following working day. Deliveries that are requested out of our normal working hours may attract an additional fee and we will contact you to confirm this. Orders placed for delivery on a Sunday or Public Holiday will be delivered the next working day if we are unable to deliver on the day requested. For AM deliveries that are ordered in the evening prior to delivery or deliveries of short notice (less than 4 hours), we recommend that customers contact our shop directly to verify whether the delivery will be possible in that short time frame. If customers choose to proceed with placing an order, the delivery may not be guaranteed within that short time-frame, however, we would expect that delivery to be made in our normal operating hours of 9am-6pm. Deliveries to 'Restricted Areas' may attract an additional delivery charge, but we will contact you and give you the option to cancel your order with a full refund if we are unable to deliver your order for you.
3) Opening Hours
Our opening hours are as follows:
Monday - Friday : 9am - 5pm
Saturday : 9am - 1pm
4) International Orders
Our website is not geared to provide you with selections for International Orders. If you wish to send an order overseas then please contact us directly by telephone so that we can provide you with a personal service and give you the options for flower arrangements that are available in your destination country.
5) Wyong Best Sellers Section
The flower arrangements in this section of our website are creations of our own and as such, these items are for local delivery only. If you require further information, please contact us by telephone directly prior to placing your order online.
6) Cancellation & Refund Policy
Once an order has been placed, it is our responsibility to ensure it is delivered according to the details of the order. If you wish to cancel the order, it is your responsibility to inform us as early as possible.
Cancellations received MORE THAN 48h prior to delivery, there is no charge
Cancellations received 24-48h prior to delivery will incur a $10 administration charge
Cancellations less than 24h prior to delivery will incur a cancellation fee of 40% of the order value
We cannot cancel orders that are already prepared and/or with the courier
Refunds will be provided back to the credit card, depending on how the order was originally placed.