Terms & Conditions


 

1) Flower Availability
 
Flowers are natural products and are subject to seasonal variation. While we endeavor to reproduce arrangements that are identical to those shown in the pictures on our website, on occasion, we may need to substitute flowers due to lack of flower availability. Our policy is to meet the requirements of the order and delivery, according to the instructions we have been given. If particular flowers are not available, we will subtitute flowers of a similar colour and of equal or higher value. If we cannot match the colour specification and flower quality as required in the order, we may have to cancel the order. If this is the case, we will contact you as soon as possible to let you know.
 
2) Flower Delivery
 
For same day deliveries, we would recommend that orders should be placed between 9am and 2pm on the day that the delivery is required. For urgent same day deliveries that are required after 2pm, please call us to confirm that we can deliver your order. An additional charge may apply. For orders placed after 5pm, we may deliver your order the following working day. Deliveries that are requested out of our normal working hours will attract an additional fee and we will contact you to confirm this. Out of hours, same day deliveries are not guaranteed.
 
3) Opening Hours
  
Our opening hours are as follows:
 
Monday  -  Friday :   9am - 5pm
Saturday :   9am - 2pm
Sunday: Closed
 
 
4) Cancellation & Refund Policy
    
Once an order has been placed, it is our responsibilty to ensure it is delivered according to the details of the order. If you wish to cancel the order, it is your responsibility to inform us as early as possibile.

Cancellations received MORE THAN 48h prior to delivery, there is no charge
Cancellations received 24-48h prior to delivery will incur a $10 administration charge
Cancellations less than 24h prior to delivery will incur a cancellation fee of 40% of the order value
We cannot cancel orders that are already prepared and/or with the courier

Refunds will be provided back to the credit card, depending on how the order was originally placed.